Renewal Specialist

rater8 is seeking a highly motivated, client-focused Renewals Specialist who is passionate about ensuring customer success and long-term partnership health. Reporting directly to the Director of Client Success, you will be an integral part of our client lifecycle organization, focused on driving renewals, nurturing strong customer relationships, and maximizing long-term account value.

What you’ll do - Championing Client Success & Retention

• Own Renewal Activities: Manage the end-to-end renewal process for assigned accounts, ensuring on-time renewal execution and minimal attrition.
• Client Relationship Support:  Work alongside the existing client team to provide relational support focused on retention and renewal of current clients, identifying areas of concerns and reinforce value without taking over account ownership, responsible for reaching retention goals.
• Retention Strategy Execution: Identify and monitor at-risk accounts; develop and execute retention plans that drive renewal and expansion outcomes.
• Cross-Functional Collaboration: Partner with Sales, Client Success Managers, and Product teams to surface client feedback, advocate for customer needs, and ensure a seamless experience throughout the customer lifecycle.
• Data-Driven Insights: Maintain accurate records of renewal activities, customer interactions, and health signals in our CRM (e.g., HubSpot), and use those insights to inform retention efforts and forecasting.
• Customer Education: Own renewal discussions and help clients understand the full value of the rater8 platform, including new features and enhancements that support their ongoing success with a strong goal of retention and renewal.
• Goal Achievement: Meet and exceed quarterly renewal and retention targets that contribute to overall company growth and client satisfaction.
• Value-Based Retention: Proactively present the ongoing value and return on investment of the rater8 platform to clients, using performance data, success metrics, and new feature adoption to secure renewals and drive long-term partnership.
• Other Duties as Assigned

What you’ll bring

• Renewals or Expansion Expertise: 3+ years of experience in a renewals, account management, or related customer-facing role (SaaS experience strongly preferred).
• Customer-Centric Mindset: Demonstrated track record of building and sustaining strong customer relationships with a focus on retention and value delivery.
• Ticketing System Proficiency: Experience working with ticketing platforms (Zendesk, Salesforce, etc) and a strong ability to maintain timely communications and document cross-departmental collaboration.
• CRM Proficiency: Experience working with CRM platforms (HubSpot, Salesforce, etc.) and a strong ability to maintain organized, accurate data.
• Communication Skills: Exceptional verbal and written communication skills with the ability to articulate value, resolve challenges, and influence outcomes.
• Analytical & Results-Oriented: Strong analytical skills with a data-driven approach to identifying risks, trends, and opportunities that improve retention KPIs.
• Highly Motivated: Self-driven, disciplined, and passionate about delivering an exceptional customer experience that drives sustainable account health.
• Value-Driven Sales Acumen:  Leverages consultative skills to reinforce rater8 value, address concerns, and drive successful renewals. 

Compensation

• In addition to the base salary, this role offers performance-based commission opportunities. The salary range for this position is $70,000 to $75,000 annually, with OTE $90,000 to $95,000. Actual total compensation will depend on individual performance.

What You’ll Get

• Smart, intellectually curious, creative, supportive, and overall awesome colleagues!
• We are 100% fully remote! Work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones. Employees must be physically located in the U.S.; working outside the U.S. requires prior approval from leadership.
• Medical, dental, and vision benefits
• Discounted pet insurance
• Unlimited PTO after 60 days of employment
• 401(k) after six months with company match   
• Competitive salary
• Fast-track career advancement with a high-growth, Great Place to Work™ certified organization 
• rater8 is a “bring your own device” company, enabling you to work on your preferred operating system; we offer a WFH stipend to offset costs per company guidelines

About rater8

rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. The rater8 Visibility Engine (raVE) effortlessly gathers authentic reviews and real-time feedback from verified patients to drive sustainable practice growth, all with the support of award-winning customer service. 

Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.

rater8 is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.